Refund Policy

Effective Date: January 1, 2025

At Jasamu Technology ("we," "our," or "us"), we are committed to delivering high-quality enterprise digital ecosystem optimization solutions and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for products and services purchased through our website jasamu.info (the "Site").

1. General Refund Policy

1.1 Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the applicable refund period specified for your product or service
• You must provide a valid order number and proof of purchase
• The product or service must not have been fully delivered, implemented, or utilized as specified
• You must comply with all requirements outlined in this Refund Policy
• Your account must be in good standing with no outstanding payment obligations

1.2 Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Services that have been fully performed or completed
• Customized solutions that have been specifically developed for your requirements
• Third-party software licenses or subscriptions purchased through us
• Consulting hours that have been utilized
• Training sessions that have been attended
• Technical support services that have been rendered
• Products or services purchased during promotional "final sale" periods
• Any fees incurred for payment processing, currency conversion, or administrative costs

2. Product-Specific Refund Terms

2.1 Enterprise Data Processing Matrix

Product Price: £12,499.00

Refund Window: 30 days from purchase date

Eligibility Conditions:

• Implementation has not commenced or is less than 10% complete
• No customization work has been performed
• No integration with your existing systems has been initiated
• System credentials and access have not been activated

Refund Amount: Full refund minus a 10% administrative processing fee (£1,249.90) if implementation has begun but is less than 10% complete. Full refund if no implementation activities have occurred.

2.2 Neural Network Integration Suite

Product Price: £18,750.00

Refund Window: 14 days from purchase date

Eligibility Conditions:

• AI model training has not been initiated
• No data integration or system configuration has occurred
• Technical consultation sessions have not exceeded 2 hours
• No proprietary algorithms or custom models have been developed

Refund Amount: Full refund minus 15% administrative and initial consultation fee (£2,812.50) if any consultation or preliminary work has been performed. Full refund if no services have been rendered.

2.3 Secure Cloud Infrastructure Gateway

Product Price: £9,850.00

Refund Window: 30 days from purchase date

Eligibility Conditions:

• Security framework has not been deployed
• No security audit or vulnerability assessment has been conducted
• Access credentials have not been configured
• No integration with your network infrastructure has occurred

Refund Amount: Full refund minus 10% administrative fee (£985.00) if preliminary assessment or configuration has been performed. Full refund if no implementation activities have occurred.

2.4 Real-Time Analytics Engine

Product Price: £15,200.00

Refund Window: 21 days from purchase date

Eligibility Conditions:

• Data source integration has not been completed
• Custom dashboards have not been developed
• Analytics models have not been deployed to production
• User training has not been conducted

Refund Amount: Full refund minus 12% administrative and setup fee (£1,824.00) if preliminary configuration or data integration work has been performed. Full refund if no implementation has begun.

2.5 Distributed Network Orchestrator

Product Price: £21,600.00

Refund Window: 14 days from purchase date

Eligibility Conditions:

• Network assessment and planning phase has not been completed
• No orchestration policies have been configured
• Deployment to production environment has not occurred
• Multi-site integration has not been initiated

Refund Amount: Full refund minus 15% administrative and assessment fee (£3,240.00) if network assessment or initial configuration has been performed. Full refund if no services have been rendered.

3. Service-Specific Refund Terms

3.1 Implementation Services

Implementation services are billed based on project milestones and deliverables. Refunds for implementation services are calculated as follows:

• Before project commencement: Full refund minus 10% administrative fee
• After project commencement: Refund of unperformed work only, based on completion percentage
• After first milestone completion: No refund available for completed milestones

3.2 Consulting Services

Consulting services are typically provided on an hourly or project basis:

• Unused prepaid consulting hours may be refunded within 90 days of purchase, minus a 20% administrative fee
• Consulting hours that have been scheduled or utilized are non-refundable
• Project-based consulting follows milestone-based refund terms similar to implementation services

3.3 Subscription Services

For ongoing subscription-based services:

• Monthly subscriptions may be canceled at any time; refunds are prorated for unused days in the current billing period
• Annual subscriptions may be canceled within 30 days of initial purchase for a full refund minus one month's service fee
• After 30 days, annual subscriptions are non-refundable but will not auto-renew upon cancellation

3.4 Training Services

Training services refund policy:

• Cancellation more than 14 days before scheduled training: Full refund
• Cancellation 7-14 days before scheduled training: 50% refund
• Cancellation less than 7 days before scheduled training: No refund
• Completed training sessions are non-refundable

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact our customer support team via phone (+447441471056) or through our contact form on the website
2. Provide your order number, purchase date, and detailed reason for the refund request
3. Submit any required documentation, such as proof of technical issues or service delivery problems
4. Complete any necessary forms or questionnaires we provide
5. Allow our team to investigate and review your request

4.2 Required Information

Your refund request must include:

• Full name and contact information
• Order number or invoice number
• Date of purchase
• Product or service name
• Detailed explanation of the reason for refund
• Documentation supporting your claim (if applicable)
• Bank account or original payment method details for refund processing

4.3 Review Process

Upon receiving your refund request:

• We will acknowledge receipt within 2 business days
• Our team will review your request and supporting documentation
• We may contact you for additional information or clarification
• You will receive a decision within 7-10 business days
• If approved, refund processing will be initiated

5. Refund Processing

5.1 Processing Timeline

Once a refund is approved:

• Refunds to credit/debit cards: 5-10 business days from approval
• Refunds to bank accounts: 7-14 business days from approval
• International refunds: 10-21 business days from approval
• Processing times may vary depending on your financial institution

5.2 Refund Method

Refunds will be issued using the original payment method unless:

• The original payment method is no longer valid or available
• You request an alternative refund method
• Legal or technical limitations prevent use of the original method

In such cases, we will work with you to arrange an alternative refund method, such as bank transfer or company check.

5.3 Currency and Exchange Rates

All refunds are processed in British Pounds (GBP). If your original payment was made in a different currency:

• The refund amount will be converted to your payment currency using current exchange rates
• Exchange rate fluctuations may result in a different amount than originally charged
• We are not responsible for currency conversion fees imposed by your financial institution

6. Partial Refunds

In certain circumstances, partial refunds may be issued:

• When implementation or services are partially completed
• When some deliverables have been provided but others have not
• When technical issues prevent full utilization but partial functionality is available
• As compensation for service delays or quality issues

Partial refund amounts are calculated based on:

• Percentage of work completed
• Resources expended on your project
• Value of deliverables provided
• Applicable administrative and processing fees

7. Disputed Charges and Chargebacks

7.1 Contact Us First

7.2 Chargeback Policy

If you dispute a charge with your financial institution:

• We will respond to the chargeback claim with documentation supporting the legitimacy of the charge
• Your access to products and services may be suspended pending resolution
• If the chargeback is found to be invalid, you will be responsible for any chargeback fees we incur
• Repeated invalid chargebacks may result in permanent account termination

8. Exceptions and Special Circumstances

8.1 Technical Failures

If you experience significant technical issues that prevent use of our products or services:

• Contact our technical support team immediately
• Allow reasonable time for us to resolve the issues
• If we cannot resolve the problem within 30 days, you may be eligible for a full refund
• Document all technical issues and support interactions

8.2 Service Delivery Failures

If we fail to deliver services as specified in the applicable service agreement:

• You must notify us in writing within 14 days of the delivery deadline
• We will have the opportunity to cure the deficiency within a reasonable timeframe
• If we cannot deliver as agreed, you may be entitled to a full or partial refund

8.3 Force Majeure

Refunds may not be available if delivery or performance is prevented by circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service provider outages

In such cases, we will work with you to reschedule delivery or performance when circumstances permit.

9. Cancellation Policy

9.1 Order Cancellation

You may cancel an order before it has been fulfilled:

• Orders can be canceled free of charge within 24 hours of placement if no work has begun
• Cancellation after 24 hours but before implementation begins may incur a 10% cancellation fee
• Orders cannot be canceled once implementation or service delivery has commenced

9.2 Project Cancellation

For ongoing implementation or consulting projects:

• Provide written cancellation notice at least 14 days in advance
• Payment is due for all work completed up to the cancellation date
• You may be charged for resources reserved or costs incurred on your behalf
• Completed deliverables and work product will be provided upon final payment

10. Replacement and Exchanges

In some cases, we may offer product replacement or exchange as an alternative to refunds:

• Equivalent or upgraded products or services of similar value
• Service credits for future purchases
• Extended support or maintenance periods
• Additional consulting hours or implementation services

Replacement or exchange options will be discussed during the refund review process and require mutual agreement.

11. Refund Limitations

11.1 One Refund Per Customer

To prevent abuse of our refund policy, we limit refunds to one per customer per 12-month period for similar products or services. Repeated refund requests may result in:

• Additional documentation requirements
• Extended review periods
• Account restrictions or termination
• Ineligibility for future purchases

11.2 Geographic Restrictions

This refund policy applies to customers in all jurisdictions, but additional rights may exist under local consumer protection laws. Nothing in this policy limits any statutory rights you may have under applicable law.

12. Amendments to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Site. The policy applicable to your purchase is the version in effect on the date of your order. We will not apply retroactive changes that adversely affect existing refund requests.

13. Complaints and Disputes

If you are not satisfied with how your refund request was handled:

• Request escalation to a senior customer service manager
• Submit a formal written complaint outlining your concerns
• We will review escalated complaints within 14 business days
• You will receive a written response explaining our decision

If you remain unsatisfied, you may pursue resolution through the dispute resolution mechanisms outlined in our Terms & Conditions.

14. Contact Information for Refund Requests

15. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In the United Kingdom, consumers have specific rights under the Consumer Rights Act 2015, including:

• The right to reject faulty goods within 30 days for a full refund
• The right to repair or replacement for goods that are not of satisfactory quality
• The right to a price reduction or refund if services are not performed with reasonable care and skill

If you believe your statutory rights have been violated, you may contact your local consumer protection authority or trading standards office.

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